Success Stories
Image: Success Story: Sophie Gartner

Success Story: Sophie Gartner

Sophie, 43, is a senior investigator at a research institute. She loves her job, as it challenges her daily to think critically. An avid reader and fan of word puzzles and math problems, her mind is her livelihood as well as her pride and joy. That’s why it was so heartbreaking when she hit her head.

It was a long weekend in the summer and Sophie slipped on her friend’s dock when she was getting out of their boat. She came down hard, hitting the back of her head against the wood, and blacking out for nearly a minute. When she came to, her friends quickly took her to the hospital to make sure everything was okay. The emergency doctor did some tests and found a minor contusion. They told Sophie to rest for a day or two and then she would be fine, able to return to life as normal.

Sadly, this wasn’t the case. Immediately after hitting her head, she felt dizzy, nauseated and confused. The confusion started to settle after a couple of days, but the photosensitivity, nausea, and dizziness made even getting to work feel impossible, let alone actually doing her job. She couldn’t focus, was getting easily confused, and, for large periods of time during the day, couldn’t read or write.

She took another week off and went to visit her family doctor who gave her some more details than the emergency department physician had initially. The contusion was a visible sign of a concussion, and she should have been spending this entire time resting instead of returning to work. The doctor warned that, without adequate rest, the concussion could get worse and even lead to a diagnosis of post-concussion syndrome (PCS) which can take several months to treat as opposed to several weeks.

Sophie was referred to a neurologist and decided to apply for short term disability benefits. Unfortunately, her claim was denied with the insurance company stating there was insufficient medical evidence, unclear medical records from the emergency department that only mentioned a contusion of the brain and that, by returning to work after the injury, she was not ill enough to merit the benefits. Unfortunately, insurance companies take returning to work very seriously, seeing it as a clear indicator of physical ability and wellness despite clients often returning to work due to incorrect diagnoses, or a lack of awareness as to their new limitations. This was the case for Sophie, but the insurance company wasn’t having it. Her physician tried to help with providing additional medical evidence, but her appeal was also denied.

Finally, Sophie’s mother saw an ad for Share Lawyers and decided to take control of the situation. While they thought they could manage to fight this denied claim on their own, it was proving all too difficult. Together, we were able to help Sophie fight for the disability benefits she needed in order to take enough time to fully recover and get rid of her symptoms, and finally, return to the work she loves.

*All names and identifying details have been changed to protect the confidentiality of all involved.

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A note from our long term disability lawyers

Taking a medical leave from work is not an easy decision to make. Concerns about providing for yourself and your family and keeping your job may cause you to want to push through your pain, but this won’t make your problems go away. Stopping work is often the smartest decision for your long term health and well-being, and your disability benefits are there to provide you with financial support until you can return to work.

If you have made the tough decision to stop working and apply for your short term disability or long term disability benefits, you may feel overwhelmed by the process and have questions that your employer and your insurance company are not able or willing to answer. Share is There to see you through and answer your questions.

Our Disability law firm knows what you have been going through

We understand that things have not been easy for you over the last little while. Your health has been suffering, you are unable to work, and now your insurance company, who was supposed to be there in your time of need, has decided they will not pay your disability benefits or respect your disability claim. These benefits exist to provide you with the financial support you need so that you can focus on your health and rebuilding your life. It is unfortunate that your insurance company has not lived up to its promise. If your disability claim has been denied, we will fight to get you the benefits you are entitled to. Our disability lawyers have helped thousands of Canadians get their long term disability benefits over the past 35 years, and we can help you too.

Our experienced disability lawyers can fight back on your behalf

Share Lawyers believes that every client who is dealing with a disability claim deserves superior personal service. To achieve that goal, we have developed our team of experienced, compassionate, and caring long term disability lawyers, law clerks, and administrative staff to meet all of your needs. Our team of experienced long term disability, life insurance, employment, and critical illness insurance lawyers have made successful claims against many insurance companies, third-party administrators and employers.

If you are unable to work, your disability benefits should be there to provide you with the financial support you need. While your insurance company may be focused on finding ways to avoid paying your claim, our focus is on what is in your best interest. When Share Lawyers gets involved, you have an entire team of lawyers that are there to support you and to fight for what is yours.

Our disability claim lawyers fight for your disability insurance claim by relying on our many years of experience to apply the best strategic planning and approach in each case, using the latest technology available. Experience matters, and with Share Lawyers, you are in the best hands with 35 years of success on your side.


In this video, we explain the role of a long term disability lawyer and how we can support you when you have been denied your long term disability benefits.



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