Success Stories
Image: Success Story: Amanda Reynolds

Success Story: Amanda Reynolds

Though it was rare, Amanda Reynolds had been diagnosed with Type 2 Diabetes in her late twenties. The diagnosis alarmed Amanda, but she quickly got to work learning how to properly care for herself and manage the symptoms of her new condition.

Now in her early thirties, Amanda Reynolds felt like her life was finally on track. She seemed to be in good health, had a new fiancé, loads of friends and family, and she enjoyed working as a Bank Sales Representative for the branch close to her home. Amanda’s supervisor allowed her to take short breaks whenever she felt like she needed to check her blood sugar levels or have a snack. Sometimes, her symptoms were harder to manage, but she tried to focus on doing her best every day.

New And Debilitating Symptoms

Everything seemed to be going well for a while, but slowly Amanda began to feel the onset of Type 2 diabetes complications. After long shifts at the bank, Amanda would experience severe fatigue as well as weakness and numbness in her hands and feet. The numbness and tingling would often linger for days, and would cause Amanda to lose focus and concentration on the job.

Amanda was concerned. Her job required precision and focus- especially since she was often asked to handle large cash deposits. There wasn’t room for error, and the pressure and stress were getting to her.

One day, while on the job, Amanda was feeling particularly tired and overwhelmed. She felt pain in her fingers and was having difficulty counting money at her station, and the numbness in her toes had been intense for days. She felt like she just needed a break.

That same day, a co-worker asked Amanda to help her lift a heavy box of office supplies, and without even thinking, Amanda obliged. As soon as Amanda took hold of the box, she realized that it was far too heavy, and the tingling sensation in her feet worsened immediately.

Company Offers Modified Duties

Amanda quickly sought the advice of her physician. Her doctor suggested that she take an indefinite leave of absence from work. These troubling symptoms could lead to further complications if Amanda didn’t take the time she needed to rest and attend treatment. Amanda immediately contacted her supervisor and the Human Resources department at her bank to find out what she needed to do to protect her job while taking the time she needed to take care of the most important thing: her health.

Right away, Amanda’s supervisor and Human Resources department began trying to talk her out of a leave of absence. The bank offered her modified duties, and had her working the reception desk at the branch. they said this would be great for her as she would have a chair, and would no longer have to count money.

Amanda got started, and quickly learned that even her modified duties still presented challenges. Despite not having to count money or stand on her feet all day, the shifts were still exhausting and the pain she felt in her fingers and toes never subsided. During peak hours, Amanda was stressed by the number of clients who needed her help and the phone never seemed to stop ringing! Even though she was feeling discomfort, she was uncomfortable bringing her concerns up with her supervisor as she felt like she was already “walking on thin ice”.

Amanda didn’t want to lose her job, but she knew that the Return to Work Program just wasn’t going to work for her. It seemed like her employer couldn’t offer her modified duties that were within her present scope of abilities.

How Share Lawyers Helped

Now Amanda was worried that too much time had passed, and that she might no longer be eligible to apply for Long-Term Disability. With her concerns quickly growing, Amanda sought legal help. Based on recommendations from family and friends, she quickly decided to phone Share Lawyers. When Amanda phoned, Emily, one of the firm’s Law Clerks told Amanda to apply immediately for her Short Term and Long Term Disability and if she got denied then to call back. Emily sent her information on how to apply for disability benefits. When Amanda did get a denial a few months later she immediately phoned Emily to book an appointment.

The team at Share got to work compiling a strong case for Amanda. The Share team collected all medical records and reports from Amanda’s doctors who supported the notion that she should take a leave. Amanda’s lawyer was even careful not to overwhelm her, or stress her out with unnecessary paperwork and forms. Unfortunately, as time went by Amanda’s symptoms worsened and she would never be able to return to full time work at the bank. The Share Lawyers team negotiated a fair and substantial settlement on Amanda’s behalf, and she was even able to consider what other types of work she may be able to do in the future.

*Names have been fictionalized to protect the privacy of our clients.

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A note from our long term disability lawyers

Taking a medical leave from work is not an easy decision to make. Concerns about providing for yourself and your family and keeping your job may cause you to want to push through your pain, but this won’t make your problems go away. Stopping work is often the smartest decision for your long term health and well-being, and your disability benefits are there to provide you with financial support until you can return to work.

If you have made the tough decision to stop working and apply for your short term disability or long term disability benefits, you may feel overwhelmed by the process and have questions that your employer and your insurance company are not able or willing to answer. Share is There to see you through and answer your questions.

Our Disability law firm knows what you have been going through

We understand that things have not been easy for you over the last little while. Your health has been suffering, you are unable to work, and now your insurance company, who was supposed to be there in your time of need, has decided they will not pay your disability benefits or respect your disability claim. These benefits exist to provide you with the financial support you need so that you can focus on your health and rebuilding your life. It is unfortunate that your insurance company has not lived up to its promise. If your disability claim has been denied, we will fight to get you the benefits you are entitled to. Our disability lawyers have helped thousands of Canadians get their long term disability benefits over the past 35 years, and we can help you too.

Our experienced disability lawyers can fight back on your behalf

Share Lawyers believes that every client who is dealing with a disability claim deserves superior personal service. To achieve that goal, we have developed our team of experienced, compassionate, and caring long term disability lawyers, law clerks, and administrative staff to meet all of your needs. Our team of experienced long term disability, life insurance, employment, and critical illness insurance lawyers have made successful claims against many insurance companies, third-party administrators and employers.

If you are unable to work, your disability benefits should be there to provide you with the financial support you need. While your insurance company may be focused on finding ways to avoid paying your claim, our focus is on what is in your best interest. When Share Lawyers gets involved, you have an entire team of lawyers that are there to support you and to fight for what is yours.

Our disability claim lawyers fight for your disability insurance claim by relying on our many years of experience to apply the best strategic planning and approach in each case, using the latest technology available. Experience matters, and with Share Lawyers, you are in the best hands with 35 years of success on your side.


In this video, we explain the role of a long term disability lawyer and how we can support you when you have been denied your long term disability benefits.


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